Refund policy

Returns & Refunds Policy

We want you to be happy with your purchase from Rivo.

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

To request a return, please contact us through our store contact details and include your order number and the reason for the return.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with photos of the item so we can arrange a replacement or refund.

Return shipping costs are generally the customer’s responsibility unless the item is faulty, damaged, or incorrect.

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

We do not accept returns for items that have been used, damaged after delivery, or returned without prior approval.

Nothing in this policy limits your rights under the Australian Consumer Law.