Shipping policy

Thank you for shopping with Rivo.

We currently ship orders within Australia.

Processing Time
Orders are typically processed within 1–3 business days before shipment.

Shipping Options
Standard Shipping: $11 AUD
Estimated delivery: 10–15 business days

Express Shipping: $15 AUD
Estimated delivery: 7–12 business days

Free Standard Shipping is available on orders over $100 AUD.

Please note that delivery times are estimates only and may be affected by delays outside our control, including carrier delays, public holidays, customs, weather, or other unforeseen circumstances.

Tracking
When tracking information is available, it will be provided after your order has been processed and shipped.

Incorrect Address
Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your address, please contact us as soon as possible. We cannot guarantee changes once an order has been processed.

Lost or Delayed Orders
If your order is significantly delayed or appears to be lost, please contact us with your order number and we will assist you.

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and include photos of the item.

Shipping times do not include processing time.